b'within 28 days of the end of your holiday in writing. It is strongly recommendedabsolutely to those Trustees any claims which you have or may have arising out23. CUSTOMS & IMMIGRATIONS DELAYSthat you communicate any complaint to the supplier of the services in questionof or relating to the non-provision of the services, including any claim againstSona Tours will not be held responsible, if you are stopped or held by any as well as to our representative without delay and complete a report formus, the travel agent (or your credit card issuer where applicable). You also agreegovernment department, e.g. Police, Customs, Immigrations, or any other whilst in resort. If you fail to follow this simple procedure, we will have beenthat any such claims may be re-assigned to another body, if that other body hasauthorities of the destination country. The tour will continue and no financial or deprived of the opportunity to investigate and rectify your complaint whilst youpaid sums you have claimed under the ATOL scheme. For further information,any other kind responsibility will be accepted by Sona Tours.were in resort, and this may affect your rights under this contract. Please alsovisit the ATOL website at www.caa.co.uk.see clause 16 on ABTA. When you buy a package holiday that doesnt include a flight, protection is24. DELAYSb) We both agree that English Law (and no other) will apply to your contractprovided by way of a bond held by ABTA. We are a Member of ABTA, membershipOccasionally trains, ferries and coaches may be delayed due to circumstances and to any dispute, claim or other matter of any description which arisesnumber Y3020. We are obliged to maintain a high standard of service to you bybeyond our control. In such cases, we will do our utmost to help you and keep between us (except as set out below). We both also agree that any dispute,ABTAs Code of Conduct. We can also offer you ABTAs scheme for the resolutionyou fully informed. In the event of extended overnight delays, depending upon claim or other matter of any description (and whether or not involving anyof disputes which is approved by the Chartered Trading Standards Institute. Ifcircumstances, we will endeavour to provide accommodation. In the case of personal injury) which arises between us must be dealt with by the Courtswe cant resolve your complaint, go to www. abta.com to use ABTAs simplea major delay to your homeward journey, we shall endeavour to delay the of England and Wales only unless, in the case of Court proceedings, you liveprocedure. Further information on the Codeand ABTAs assistance in resolvingdeparture from your hotel.in Scotland or Northern Ireland. In this case, proceedings must either bedisputes can be found on www.abta.com. Important Information.brought in the Courts of your home country or those of England and Wales. If25. YOUR ITINERARYproceedings are brought in Scotland or Northern Ireland, you may choose to17. THE BOOKING FORM You will receive your final Itinerary and Journey Instructions five to seven days have your contract and any dispute, claim or other matter of any descriptionProviding clear, correct information when making your booking is essential, forprior to departure, provided all payments have been made.which arises between us governed by the law of Scotland/Northern Ireland asit is from this information that we make your reservation and our contract with applicable (but if you do not so choose, English law will apply). you. The person, to whom all correspondence, invoices and joining instructions26. YOUR JOURNEYCOACH TOURSare to be sent, should be entered as the first name on the Personal DetailsThe coach companies we use have been selected to be relied upon to provide 15. OUR RESPONSIBILITY booking page. It is also their address and telephone number(s) that should bemodern, comfortable coaches and careful, considerate drivers. On some We promise to make sure that the holiday arrangements we have agreed toshown, and it must be they who accept these Terms and Conditions beforeholidays, it may be that your journey commences on a feeder coach, before you make, perform, or provide as applicable as part of our contract with you arecompleting an on-line booking. Other names are required by airlines, insurancejoin the main coach, and feeder coaches are often not of the same standard made, performed or provided with reasonable skill and care. This meanscompanies, hoteliers etc., so please be accurate. For foreign holidays, it issize. Whilst the coaches on UK holidays will be of a high standard, they may not that, subject to these booking conditions, we will only accept responsibilityessential that these names match those on the passports. If any member ofhave all the facilities of a continental coach. We plan the seating arrangements if, for example, you suffer death or personal injury or your contracted holidayyour party, e.g., newlyweds, changes their name between booking this holidayclose to departure date to ensure that families, friends, and groups are seated arrangements are not provided as promised or prove deficient as a result ofand travelling, it is important to enter the details for the date of travel on theas close as possible. You retain these seats throughout the tour. Smoking and the failure of ourselves, our employees, agents, or suppliers to use reasonablePersonal Details booking page so that we can issue the tickets in the new name.alcohol consumption is prohibited on all our coaches. Regular comfort stops are skill and care in making, performing or providing, as applicable, your contractedIf there is not time to amend the passport the marriage certificate should bemade. Where the brochure indicates that yourholiday arrangements. Please note it is your responsibility to show thatcarried in the passport. We also need to know the number of infants under 2 forChannel crossing will be by ferry, we reserve the right to substitute a reasonable skill and care has not been used if you wish to make a claim againstadvising the hotel and airline. crossing via the Eurotunnel and vice versa.us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of18. BROCHURE AND WEBSITE INFORMATION 27. YOUR FLIGHTStheir employment (for employees) or carrying out work we had asked them toWe have made every effort to ensure that all the information and pricesAny change to the operating carrier(s) after your booking has been confirmed do (for agents and suppliers). contained on our website and within this brochure is as accurate as possiblewill be notified to you as soon as possible and in all cases at check in or at the a. We will not be responsible for any injury, illness, death, loss (for exampleat the time of printing. But in view of the fact that the brochure is prepared inboarding gate. Where we substitute the airline or aircraft we had originally loss of enjoyment), damage, expense, cost or other sum or claim of anyadvance, advertised facilities may be changed. All the details contained withinintended to use in connection with your holiday, it may as a result not be possible description whatsoever which results from any of the following: - this brochure are thoroughly and carefully checked before printing. However,to provide any in- flight catering which had been informed/ advertised. Any such (i) the act(s) and/or omission(s) of the person(s) affected or any member(s)despite the accuracy we strive to maintain, regrettably errors do occasionallychange will be a minor change not entitling you to any compensation payment.of their party or occur. You must therefore ensure you check the price and all other details ofWe are not always in a position at the time of booking to confirm the flight (ii) the act(s) and/or omission(s) of a third party not connected with theyour chosen arrangements with us or travel agent at the time of the booking.timings which will be used in connection with your flight. The flight timings provision of your holiday, and which were unforeseeable or unavoidable orThis brochure is our solely responsibility. It is not issued on behalf of and doesshown in this brochure and detailed on your confirmation invoice are for force majeure as defined in clause 12d above. not commit any independent organization/carriers whose services are featuredguidance only and are subject to alteration and confirmation. The latest timings c) Please note, we cannot accept responsibility for any services which doin it. We reserve the right to change any website or other information beforewill be shown on your tickets which will be despa tched to you approximately not form part of our contract. This includes, for example, any additional servicesyour booking is confirmed and the amended information will then form part oftwo weeks before departure. You must accordingly check your tickets very or facilities which your hotel or any other supplier agrees to provide for youyour contract with us. carefully immediately on receipt to ensure you have the correct flight times. where the services or facilities are not advertised in our brochure &/or websiteIt is possible that flight times may be changed even after tickets have been and we have not agreed to arrange them and any excursion you purchase in19. YOUR TRAVEL INSURANCE despatched - we will contact you as soon as possible if this occurs. Any change resort. During your holiday your driver tour leader, guide, hotel, or other serviceBecause of the importance of having adequate insurance cover, we makein the identity of the carrier, flight timings, and/or aircraft type will not entitle providers may offer services or excursions which are not included in the priceit a condition when booking on all our holidays that you are covered by anyou to cancel or change to other arrangements without paying our normal of your holiday or listed in our brochure. Since they do not form part of yourinsurance policy. If you elect not to take out insurance, you agree to indemnifycharges except where specified in these conditions.contract with us, we do not accept any responsibility for their cancellationSona Tours Ltd. for any costs that arise which would otherwise have been met or curtailment or for any loss damage injury or death that you may suffer. Inhad you had your own travel insurance. Furthermore, if you require medical28. TAXESaddition, regardless of any wording used by us on our website, in any of our/ any other form of assistance whilst on holiday you may not be covered andSona Tours will include all mandatory pre-paid taxes. Countries may also charge brochures or elsewhere, we only promise to use reasonable skill and care as setyou may in turn incur significant costs. Please read your policy details carefully,departure taxes that can only be paid locally. It is therefore recommended that out above and we do not have any greater or different liability to you. ensure that you are familiar with the scale of your cover and take the relevantclients retain sufficient local currency to meet such charges.d) The promises we make to you about the services we have agreed todocumentation with you on your holiday.provide or arrange as part of our contract - and the laws and regulations of the29. HOLIDAY EXTRAS NOT BOOKED WITH SONA TOURScountry in which your claim or complaint occurred - will be used as the basis for20. HEALTH REQUIREMENTS We cannot be held responsible for compensation in respect of any extras which deciding whether the services in question had been properly provided. If theHealth facilities, hygiene and disease risks vary worldwide, you should obtainare booked (e.g. travel insurance, currency, taxis etc.) with a third party, if we particular services which gave rise to the claim or complaint complied with localhealth advice on your specific needs as early as possible. It is your responsibilitysubsequently cancel your holiday for whatever reason.laws and regulations applicable to those services at the time, the services willto ensure that you have fully complied with all health and immunisation be treated as having been properly provided. This will be the case even if therequirements of the countries you may be visiting. You can contact your GP for30. DATA PROTECTION POLICYservices did not comply with the laws and regulations of the UK which wouldfurther information. For the purpose of the Data Protection Act 2018, we are a data controller. have applied had those services been provided in the UK. The exception to thisTo ensure that your holiday runs smoothly, we (and your Travel Agent, if you is where the claim or complaint concerns the absence of a safety feature which21. PASSPORT AND VISAS use one) need to use information such as name and address, special needs, might lead a reasonable holiday maker to refuse to take the holiday in question. You should ensure that you allow sufficient time (currently 8 weeks from postingpassport details, birth dates etc. We will apply appropriate security measures e) As set out in these booking conditions we limit the maximum amount wea correctly completed application form) to apply for a passport. to protect this data;however, we must pass it to suppliers of your travel may have to pay you for any claims you may make against us. Where we are foundUK CITIZENSTravelling on holiday, you must have a passport valid for atarrangements, including airlines, insurers, hotels, and transport companies. We liable for loss of and/or damage to any luggage or personal possessions (includingleast 6 months from the date of departure. At present, British passport holdersmay also supply it to security or credit checking companies and to the public money), the maximum amount we will have to pay you is 50 per person affecteddo not require visas for countries within Europe and will need to hold an ETIASauthorities such as customs and immigration.unless a lower limitation applies to your claim under this clause or clause 15(f)visa waiver before visiting EU. For all other countries, it is advisable that youIf your holiday is outside European Economic Area (EEA), controls on below. For all other claims which do not involve death or personal injury, if we arecheck with relevant embassies or consulates. data protection in your destination may not be as strict as in UK. We will only found liable to you on any basis the maximum amount we will have to pay youNON-UK CITIZENS - Your specific passport and visa requirements, and otherpass data, including sensitive information regarding disabilities or dietary and is refund of your holiday cost, the limit must be no more than 2 times the valueimmigration requirements are your responsibility, and you should confirmreligious requirements, to people responsible for travel arrangements. If we of the original cost of travel arrangements (excluding insurance premiums andthese with the relevant Embassies and/or Consulates. We do not accept anycannot pass this information to the relevant suppliers in the EEA or elsewhere, amendment charges) paid by or on behalf of the person(s) affected in total unlessresponsibility if you cannot travel because you have not complied with anywe cannot provide the booking.a lower limitation applies to your claim under clause 15(f) below. This maximumpassport, visa, or immigration requirements. At SONA Tours, we provide a visaWhen you make this booking, request a brochure , or sign up for our email amount will only be payable where everything has gone wrong, and you have notservice at an extra cost for certain cases, which is separate to your holiday cost.updates then we will securely store your contact details in order to contact you received any benefit at all from your holiday. You must submit all documents required together. Applications with documentswith details of products and services we think you might be interested in. We f) Where any claim or part of a claim (including those involving death orpending will not be accepted. It is your responsibility to submit all documents towill contact you by post, telephone, email, or other means. At any time, you personal injury) concerns or is based on any travel arrangements (including theus at the correct time. Though we try our best to obtain the visa on your behalf,can opt out of receiving such information. You can update these preferences process of getting on and/or off the transport concerned) provided by any air, sea,it is solely the discretion of the relevant consulate to accept this application;by emailing us. Please note that we shall not pass your details to other non-rail or road carrier or any stay in a hotel, the maximum amount of compensationwe can therefore not take any responsibility if the visa has been refused forrelated companies. When you make this booking, request a brochure or sign we will have to pay you will be limited. The most we will have to pay you for thatwhatever reason. We will try to process your visas as early as possible; however,up for our email updates then we will securely store your contact details in claim or that part of a claim if we are found liable to you on any basis is the mostorder to contact you with details of products and services we think you might the carrier or hotel keeper concerned would have to pay under the internationalwe reserve the right to choose that date of submission of the application. It isbe interested in. Please note that we shall not pass your details to other non-convention or regulation which applies to the travel arrangements or hotel staythe responsibility of the passenger to ensure they have the correct visa in placerelated companies.in question (for example, the Warsaw Convention as amended or non-amendedbefore travel. In the event passengers are not able to travel due to not having and the Montreal Convention for international travel by air and/ or for airlinesthe correct visas, the cancellation policy set in clause 4. will apply. 31. PHOTO, VIDEO OR RECORDING OF YOUwith an operating licence granted by an EU country, the EC Regulation on AirWhen you are travelling with us, we may take videos and images of you that Carrier Liability No 889/2002 for national and international travel by air], the22. VISAS THROUGH SONA TOURS may be usedin any of the media advertising that we use and on our website. Athens convention for international travel by sea). Please note: Where a carrierSona Tours offers a Visa service for UK Citizens & Residents. If for any reason theAll participants on Sona Tours trips authorise Sona Tours to use his/her image or hotel would not be obliged to make any payment to you under the applicablevisa is rejected the visa fee and service charge is non-refundable. At the time of(such as photograph, videotape, film or pictorial representation or recorded International Convention or Regulation in respect of a claim or part of a claim,your booking, we will advise what the process will be for each visa requirement.voice). If you do not wish for this to happen, please notify Sona Tour in writing we similarly are not obliged to make a payment to you for that claim or part ofPrices quoted may therefore vary to the time you book your holiday.at email address or to Marketing, [email protected] claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider% Balance BalancePeriod before departure or hotelier for the complaint or claim in question. Copies of the applicableDepositdue for% Finaldue forwithin which notice ofCompensationIf we cancel your holidayIf you cancel your holiday International Conventions and Regulations are available from us on request. payable depositpayment of finalcancellation or significantif we makeamount you will receiveamount of cancellation g) We cannot accept any liability for any damage, loss, expense or otherof prior toholidaypaymentchange is received a significantfrom us. charge.sum(s) of any description holidaydeparture price prior toby us or notified to you. change(i) which on the basis of the information given to us by you concerning yourprice departurebooking prior to our accepting it, we could not have foreseen you would sufferFOR COACH TOURSor incur if we breached our contract with you or(ii) which did not result from any breach of contract or other fault by28 days or more Nil Deposit only Deposit only -30%ourselves or our employees or, where we are responsible for them, our30% 42 Days / 100% 28 Days /2714 days 10 100% of holiday paid + 10 75% of total holiday pricesuppliers. Additionally, we cannot accept liability for any business losses. 6 Weeks 4 Weeks13 - day of departure or after 20 100% of holiday paid + 20 100% of total holiday price16. FINANCIAL SECURITY FOR EUROPE FLIGHT TOURSWe provide full financial protection for our package holidays. When you buy42 days or more Nil Deposit only Deposit only -50%an ATOL protected flight or flight inclusive holiday from Sona Tours Ltd you will receive an ATOL Certificate (or via our authorised agent through which you56 Days / 42 Days /4128 days 10 100% of holiday paid + 10 75% of total holiday pricebooked). (ATOL no. 9146) This list what is financially protected, where you can30% 8 Weeks 100% 6 Weeks 27 - 15 days 20 100% of holiday paid + 20 90% of total holiday priceget information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide14 - day of departure or after 30 100% of holiday paid + 30 100% of total holiday priceyou with the services listed on the ATOL Certificate (or a suitable alternative).FOR INTERNATIONAL FLIGHT TOURSIn some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services56 days or more Nil Deposit only Deposit only -50%you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform50% 84 Days /100% 56 Days /5542 days 15 100% of holiday paid + 15 75% of total holiday pricethose obligations and you agree to pay any money outstanding to be paid by12 Weeks 8 Weeks 41 - 15 days 30 100% of holiday paid + 30 90% of total holiday priceyou under your contract to that alternative ATOL holder. However, you also14 - day of departure or after 45 100% of holiday paid + 45 100% of total holiday priceagree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOLFOR CRUISE TOURSscheme (or your credit card issuer where applicable). 91 days or more Nil Deposit only Deposit only -50%If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative50% 119 Days /100% 91 Days /9070 days 15 100% of holiday paid + 15 75% of total holiday priceATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air17 Weeks 13 Weeks 69 - 15 days 30 100% of holiday paid + 30 90% of total holiday priceTravel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign14 - day of departure or after 45 100% of holiday paid + 45 100% of total holiday priceFull itineraries available at www.sona.tours 163'