b'BOOKING TERMS AND CONDITIONSWe accept your booking on the basis of the terms and Conditions below, which4. YOUR CANCELLATION conditions will limit the carriers liability to you in accordance with international are designed to clarify the contractual obligation between us. It is importantYou or any member of your party may cancel your booking or part of it oncelaw. Should anyone be refused admission to the coach, ferry,or flight or to that you read these conditions together with the holiday and insuranceit has been confirmed but the cancellation will only be valid if made in writingthe destination country by the transport or government authority, then we are information pages, as they not only define our obligation to you but also imposedirect to the Company. If the cancellation results in a person travelling alone,powerless to assist and cannot be held responsible. This includes any passenger some important commitments upon you. Your contract is with Sona Tours Ltd.a single room supplement is payable. The amount payable on cancellationwho fails to advise us of any medical condition or disability.In these booking conditions, you and your means all persons named on thedepends upon when we receive your written instructions the more notice youIf you are prevented from travelling as a result, our responsibility for your booking (including anyone who is added or substituted at a later date). We,give, the less we will charge. The different periods before departure date withinholiday thereupon ceases. Full cancellation charges will apply, and we will be us and our means Sona Tours Ltd. which written instructions are received by Sona Tours Ltd. and amounts ofunder no obligation whatsoever for any refund, compensation, or loss you may cancellation charged in each period (shown as a percentage of the total holidayincur. If youre in difficulty whilst on holiday and ask us to help we will provide 1. YOUR BOOKING price excluding insurance premium which is not refundable) are as follows: appropriate assistance, in particular by providing information on health services, When making a booking, you must complete and sign the booking formDepending on the type of holiday you have chosen or the season that youlocal authorities and consular assistance; and helping you to find alternative enclosed with this brochure or on our website. Once accepted, a contract willare travelling there may be a variation to these cancellation charges. Thesearrangements and any necessary phone calls/emails. You must pay any costs we exist as soon as we issue our confirmation invoice. Once you have received yourwill be advised to you at the time you book your holiday and detailed on yourincur if the difficulty is your fault.confirmation invoice, it is your responsibility to check that the information andconfirmation.booking details, including the spelling of all passenger names, as stated on yourN.B. (i) If any member of your party is prevented from travelling, the9. OUR CONFIRMATION OF RESERVATIONinvoice are correct. person(s) concerned may transfer their place to someone else (introduced byWhen we have received your booking and deposit, we will send you a confirmation We regret we cannot accept any liability if we are not notified of any errorsyou)providing we are notified not less than 14 days before departure. Whereof Reservation which details exactly what is booked for you. From this moment Sona (by us) in any document within five days of our sending it out. We will do oura transfer to a person of your choice can be made, or is possible, then all costsTours Ltd has accepted your booking on the terms set out in this Contract.best to rectify any mistake notified to us outside these time limits, but you mustand charges incurred by us and/or incurred or imposed by any of our suppliers meet any costs involved in doing so. The only exception to this requirement toas a result together with an amendment fee as shown in the table above (per10. OUR PRICE OF YOUR HOLIDAYmeet costs is where the mistake in question was made by us and there is goodperson) and the balance of the holiday cost if due but not paid, must be paidChanges in transportation costs, including the cost of fuel, duties, taxes, or reason why you did not tell us about it within these time limits. We reserve thebefore the transfer can be affected. fees chargeable for services and exchange rates, mean that the price of your right to refuse to accept and/or not proceed with any booking at any time at our(ii) If the reason for your cancellation is covered under the terms of yourtravel arrangements may change after you have booked. However, there will sole discretion. The contract is based on the information given on our websiteinsurance policy, you may be able to reclaim these charges. be no change within 20 days of your departure. We will absorb this, and you and in our brochure, and the terms laid out in the following Booking Conditions (iii) If one person sharing a twin/double or triple room should cancel,will not be charged for any increase equivalent to 2% of the price of your a) When you purchase a package that includes a flight, all monies you pay tothe remaining participants would then be required to pay the relevant singletravel arrangements, which excludes insurance premiums and any amendment the travel agent are held by him on behalf and for the benefit of the Trustees ofsupplement or forfeit the triple reduction. charges. You will only be charged if the amount is over 2%. If the increase goes the Air Travel Trust at all times. This is subject to the agents obligation to pay it(iv) Cancellation policy also apply if. over 8% of your travel arrangements, you will have the option of accepting a to us for so long as we do not fail. If we fail, any money held at that time by thea) tour participant cannot adhere to the tour payment schedule set out above, change to another holiday, if agent, or subsequently accepted from you by him, is and continues to be heldb) in the event that his/her visas for any country(ies) are not granted or we are able to offer one (if this is of equivalent or higher quality you will on behalf of and for the benefit of the Trustees of the Air Travel Trust withoutc) In the event that any tour participant is unable to travel for any reasonnot have to pay more but if it is of lower quality you will be refunded the any obligation to pay that money to us. However, when you purchase a packagewhatsoever, including medical grounds. difference in price), or cancelling and receiving a full refund of all monies paid that does not include flights all monies you pay to the travel agent are held by(v) All Special Offers / Discounts including Early birds will have differentfor the holiday, except for any amendment charges that you may have made, or him on our behalf at all times. payment terms as stated at the time of booking. Special offers have mandatorypersonal expenses incurred.b) All contracts between Sona Tours Limited and its clients are made on thepayment amount, time specific. Details can be found on relevant promotions.Should the price of your holiday go down due to the changes mentioned terms of these booking conditions which are governed by English Law and bothAll offers are non-combinable. Only one offer per tour can be applied at a time.above, by more than 2% of your holiday cost, then any refund due will be parties shall submit to the jurisdiction of English Courts at all times unless theNoncompliance with mandatory payments will render all offers applicable nullpaid to you. However, please note that travel arrangements are not always holiday was booked in Scotland or Northern Ireland. and void. This will not result in cancellation of the booking. Normal cancellationpurchased in local currency and some apparent changes have no impact on N.B: We can only accept a booking if the leads name is a minimum of 18policy applies. the price of your travel due to contractual and other protection in place. years on or before the date of departure. If under 18 years at the time of the(vi) Changing your holiday due to Covid-19. We will have no liability for anyInformation provided within this brochure is factually accurate at the time booking, the written consent of a parent or guardian is required. refunds, compensation, costs, expenses, or other losses of any kind incurredof print. We have tried our best to provide an accurate description of all the by you (including, where applicable, the cost of medical treatment), in theservices, amenities, exchange rates and places of interest within this brochure. 2. YOUR PAYMENT following circumstances: However, circumstances can change which are beyond our control and thus we Your Confirmation of Reservation includes an invoice showing the full valuea) If you, or anyone in your booking party, test positive for Covid-19 andcannot take responsibility for the same.of your booking (including any surcharges referred to in our contract withhave to quarantine for a period of time, or are notified or otherwise becomeN.B. Booking made less than 30 days may be higher than brochure price, you clause 10). Any monies paid will have separate receipts respectively. Theaware that you have, or suspect you may have, come into close contact withthis is because we have to renegotiate hotels rooms, all tours and travel and outstanding amount must be paid by the due date. Should we not receivesomeone who has tested positive for Covid-19 (or where they otherwisethe price for each element may have increased. We will advise you at time of payment by this date we reserve the right to treat your booking as cancelled,suspect they may have Covid-19) and have to self-isolate for a period of time. Ifbooking of any increased cost.in which case you could be liable to pay cancellation charges according tothis happens within 14 days of your departure date, you must contact us as you the scale set out in Clause 4 below. Please note transaction charge variesmay no longer be able to travel. We will offer you the following options where11. OUR SYSTEM ERRORSfor different credit and debit cards and this will be advised to you at time ofpossible and subject to availability: If not everyone on the booking is affected,In the event of your Confirmation of Reservation showing an incorrect price payment. The following Forex Cards/Pre-Paid and UK Corporate/Business cardsyou will have the right to transfer your place on the holiday to another personfor your holiday, the price that will prevail is the price shown in our reservation incur a surcharge of 3% for total amount. International (Non-UK or EU) Credit/ nominated by you, subject always to the requirements of clause 3(i). Cancellingsystem. Accordingly, you may not seek to rely on system errors with a view to Debit cards 7%. For all UK & EU cards the maximum transaction permitted isyour holiday, in which case our standard cancellation charges will apply as atobtaining a holiday at less than the correct price, and any contract entered upon 1500 per booking. Thereafter the balance will be payable by bank transfer /the date of cancellation by you. You may be able to claim these costs back froma mistake, such as a wrong costing due to system errors, is not valid or binding.cheque or cash. your travel insurance provider. If this happens whilst you are on your holiday, If you make a booking after the date on which the final balance of theplease notify us without delay and we will provide such reasonable assistance as12. OUR ALTERATIONS OR CANCELLATIONSholiday is due, full payment will be required at the time of booking. If thewe can in the circumstances. However, we will not be responsible for coveringOn occasion, it may be necessary to change the arrangements you have deposit and/or balance are not paid in time, we reserve the right to cancelthe cost of any curtailment of your holiday, missed transport arrangements,selected, and we reserve the right to do so at any time. Your tour holiday is your travel arrangements. If the balance is not paid in time, we shall retainadditional accommodation required, or other associated costs incurred by you.planned many months in advance, and it is possible that we may need to change your deposit. You must ensure you have travel insurance which covers these costs. parts of your holiday or correct errors.All monies you pay to the travel agent are held by them on your behalf untilb) You fail any tests, checks or other measures imposed by a supplier,(a) If we make a minor / insignificant change to your holiday, we will try we issue our confirmation invoice. After this the travel agent holds the airline, port or airport, border control authority or other government bodyto notify you of this before departure, but you will not be entitled to any monies on our behalf. In line with most major operators, we make a chargeor local authority or fail to submit for testing or assessment when requestedcompensation as a result of such a minor change.for balances paid by credit/debit cards as this reflects the charges levied on usto do so, and as such you are denied entry to board the flight, entry to theExamples of insignificant changes include, but are not limited to, changes by card companies Clause 2 above. destination, access to the services or you are otherwise unable to proceed withto airline carriers; changes to aircraft type; alterations of your onward/return It is your responsibility to remember to pay the balance; if you do not paythe holiday, or that portion of the holiday. You are responsible for complyingflights which do not result in a change to date of departure; a change to the balance by the due date then we may cancel your holiday and apply thewith any official guidance from governments or local authorities, both in the UKdeparture and return point within London Airports (Heathrow/Gatwick/ City/ cancellation charges as set out in Clause 4 below. and whilst on your holiday. You also acknowledge that the suppliers providingLuton/Stansted); change of accommodation to another of the same or higher N.B. (i) The person making the on-line booking does so on behalf of allyour holiday, including airlines, hotels, and excursion providers, will needstandard; flights becoming indirect; closure of hotel facilities for improvement; persons named on it, and he/she becomes directly responsible to the to comply with national and/or local guidance and requirements relating tobuilding works; changes to advertised amenities; changes to itineraries; changes Company for the payment of the total holiday price and if applicable, andCovid-19, and have implemented certain measures as a result. This will likelyto included and optional excursions and entertainment; change to travel time; a where appropriate, for the cancellation charges and disbursement of any funds. include specific requirements regarding personal protective equipment, such aschange to your seat number.(ii) If any cheque payment from a client is dishonoured, we reserve theuse of facemasks by staff (and you may be required to wear a facemask as well),(b) If we make a significant change to your holiday before departure e.g., right to treat your booking as cancellation by the client and if such bookingsocial distancing, maximum number restrictions on the use of certain facilities,change to UK airport unless we change from one recognised London airports is reinstated at our discretion, any bank charges incurred to be added to thedesignated alternative entrance and exit routes, mandatory hand sanitisation,- Gatwick, Heathrow, Luton, City or Stansted to another, time of departure or holiday. limited entertainment options and limited food/drink availability. We do notreturn of more than 12 hours or a change to lower quality accommodation or expect these measures to have a significant impact on your enjoyment of thea significant change to the itinerary or cancel before departure or your cruise LOW DEPOSIT SCHEME holiday and all measures will be taken with the purpose of securing your safetybeing cancelled by the cruise company or shipping line. Then you will be offered On selected Coach tours, Europe by Flight tours, International Tours,or Cruiseand those around you the following options:tours, you may be offered the option to pay a Low or Reduced Deposit (referred(i) accepting the changed arrangement as notified to you;to in these conditions as a Low Deposit). 5. YOUR SPECIAL REQUEST (ii) or purchasing another available holiday from The Company. If it is more Where you choose this option, the following terms and conditions apply. If you have any special request, you must advise us at the time of booking.expensive you will have to pay the difference, but if it is cheaper then we will Making a Low Deposit payment shall mean you (the Lead Name on theAlthough we will endeavour to pass any reasonable requests on to the relevantrefund you the difference;booking) have accepted these conditions for yourself and each member of yoursupplier, we regret we cannot guarantee any request will be met. Failure(iii) or cancelling your holiday and receiving a full refund of all money that party. The Low Deposit is an amount lower than the full deposit of the tourto meet any special request will not be a breach of contract on our part.you have paid us.cost. The full deposit is the tour operators standard deposit amount and is theConfirmation that a special request has been noted or passed on to the supplierPlease note that we do not accept any responsibility or liability for any minimum amount you must pay if you cancel your booking. If you cancel youror the inclusion of the special request on your confirmation or invoice or anyconsequential loss or expenses you may incur from arrangements you have holiday booking before your departure date, you agree to pay a cancellationother documentation is not confirmation that the request will be met. Unlessmade with any other party or parties.charge as shown on clause 4Your cancellation. and until specifically confirmed in writing, all special requests are subject to(c) In order for us to run each holiday, there must be a minimum number Even if you cancel your booking prior to the date on which the remainderavailability. We regret we cannot accept any conditional bookings, i.e., anyof passengers who wish to travel. If the minimum number of passengers is of the Full Deposit must be paid, you will still be liable to pay the remainder ofbooking which is specified to be conditional on the fulfilment of a particularnot achieved on the holiday, then we may cancel it provided that we send you the Full Deposit (because a cancellation charge equal to the Full Deposit amountrequest. All such bookings will be treated as standard bookings subject to theor your Travel Agent notice of the cancellation no later than the day of final is the minimum cancellation fee that will apply), and payment of that sum willabove provisions on special requests. payment is due prior to departure (minimum of 28 days for Coach Tours, 42become due immediately when you instruct us to cancel your booking. If youN.B. (i) there are of course only a limited number of front seats on coaches,days for Europe Flight Tours, 56 days for International Flight Tours and fail to pay the remainder of the Full Deposit by the due date, we will be entitledlow floor rooms in hotels etc. We cannot guarantee to meet all requests but will91 days for Cruise tours before departure). In that case, we shall refund all to cancel your booking and you will then be liable to pay the remainder of thedo our best to oblige. the monies that you have paid us in respect of the holiday. In this situation, if Full Deposit to us. (ii) Requests for a twin or double bed should be made clearly; otherwise,possible, we will endeavour to offer you the same holidays on an alternate day You agree to pay, the difference between the Low Deposit and the Fullit will be assumed that either type is suitable. Three or four-bedded rooms areor offer a similar alternative holiday.Deposit (shown below), followed by the remaining balance of your holiday. normally twin or double rooms plus an extra bed/folding beds, which may not(d) Force Majeure: This means that we will not pay you compensation if The current Low Deposit and Full Deposit amounts payable are shownbe suitable for an adult and space willinevitably be restricted. we have to cancel or change your travel arrangements in any way because below. (These amounts can change so if youve previously booked, please checkunforeseeable circumstances beyond our control. These can include, e.g., war, your documentation for the amounts payable or with the office). 6. YOUR FITNESS TO TRAVEL riot, industrial dispute, terrorist activity and its consequences, natural or nuclear Coach Tours: Low Deposit of 50 per person (Full Deposit of 30% before 42 daysWe strive to give all our customers full care and attention, but we do need todisaster, fi re, adverse weather conditions, airport closure, political unrest, or / 6 weeks and remaining balance by 28th day / 4 weeks before tour departs) know at the time of booking if there are any special needs or requirements.similar events beyond our control.Europe Flight Tours: Low Deposit of 100 per person (Full Deposit of 50%Should any member of your party suffer from any disability or medical condition before 56 days / 8 weeks and remaining balance by 42nd day / 6 weeks beforethat may affect their holiday, you must provide full details before booking so13. OUR RIGHT OF REFUSALtour departs) that we can advise as to the suitability of the chosen arrangements. Full detailsWe may refuse to accept a booking or terminate your holiday in the following International Flight Tours: Low Deposit of 500 per person (Full Deposit ofmust also be confirmed in writing at the time of booking and in the event of anycircumstances:50% before 84 days / 12 weeks and remaining balance by 56th day / 8 weekschange in the disability or medical condition. At the same time, you must also(a) if you fail to advise us in writing at, (or promptly after) the time of before tour departs) provide written confirmation that any assistance the person concerned requiresbooking of any relevant medical condition or disability from which you suffer Cruise Tours: Low Deposit of 500 per person (Full Deposit of 50% beforewill be provided by other members of the same party, as outside assistance willand for which you seek special assistance or attention from us or our suppliers; 119 days / 17 weeks and remaining balance by 91st day / 13 weeks before tournot be provided. If we reasonably feel unable to properly accommodate the(b) If, during the course of the holiday, we reasonably consider that you are departs) particular needs of the person concerned, we will not confirm the booking inunable to cope with the demands of the holiday; writing. If you have suffered from a serious medical condition recently, then you(c) If you act unreasonably and we reasonably consider that your actions 3. YOUR ALTERATIONS should consult with your doctor about your fitness to travel. or behaviour are likely to cause distress, damage, danger or annoyance to Once a contract exists between us, you may wish to change your travelour customers, employees or third parties or to the property of any person. arrangements. For example, your chosen dates of travel, accommodation etc.7. YOUR COMPLAINTS If you are prevented from travelling or from completing your holiday in the and we will do our utmost to make these changes, but it may not always beIn the unlikely event that you have problems whilst on holiday, you MUSTcircumstances set out in clause 13 our responsibility to you for your holiday will possible. Note: Certain travel arrangements (for example, flights, cruises,report the matter to the hotel or our representative IMMEDIATELY during yourcease when we terminate the holiday.certain accommodation / services) may not be changeable after a reservationholiday. If the matter is not then satisfactorily resolved, you must then follow upYou will not be entitled to any refund where we terminate your holiday has been made and any alteration request could incur a cancellation charge ofany complaint in writing within 28 days of your return, including a copy of anyin the circumstances set out in this clause and we will not be liable to pay any up to 100% of that part of the arrangements. Any request for changes original report given to the hotel or the representative. We operate a strict codecompensation to you as a result of terminating your holiday.to be made must be from the person who made the booking or your travelof conduct which also conforms to UK regulations on package travel and take agent. You will be asked to pay an administration charge of 50 per bookingany complaints received seriously. However, to be fair to all concerned, failure14. OUR COMPLAINTS AND DISPUTE PROCEDURESand any further cost we may incur in making this alteration. You should beto follow the above procedure may affect your claim. a) We do our best to give passengers travelling on our holidays an enjoyable; aware that these costs could increase the closer to the departure date thattrouble-free holiday, but occasionally plans do go wrong. If you have any changes are made, and you should therefore contact us as soon as possible. All8. YOUR TRAVELLING CONDITIONS complaint, please share it with your tour manager as soon as possible who will amendments must be notified to us in writing, or by e-mail to [email protected] part of the holiday you have booked your travel by air, land or sea,endeavour to resolve the matter. You must also report it to the supplier of the co.uk, by the person who made the original booking. (We can only allow asuch travel will be subject to the terms and conditions of carriage of the airline,service(s) in question immediately, who will endeavour to put things right. If the maximum of two amendments to an individual booking). shipping, rail, or coach company providing the transport. In most cases, thesituation is not resolved to our satisfaction, then you must notify the company 162Full itineraries available at www.sona.tours'