Q. Do I need any vaccinations?
A: For further information on vaccinations please check with your medical doctor for recent updates or go on the following website:
www.nhs.uk/conditions/vaccinations/nhs-vaccinations-and-when-to-have-them/
or contact your medical doctor for recent updates.
Q. Should I bring all my medication with me?
A: Please travel with all your necessary medication for the duration of your trip including your prescription/doctors report confirming the medication.
Q. Do I need to declare any special medical condition and requirements prior to booking the tour?
A: Should you have pre - existing medical conditions or requirements (e.g. oxygen during flight or sleeping, colostomy bags, etc). Kindly advise the office at the time of booking.
Q. What happens if I am unwell during the tour?
A: Should you feel unwell during the trip, kindly contact the Hotel Reception, Tour Manager/Local Guide. We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing. Strongly recommend to have personal travel insurance to cover these mishaps.
Q. What happens if an accident occurs while on the tour?
A: Should you be involved in an accident (minor or major), please contact your Tour Manager/Local Guide. Unfortunately, no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
Q. What should I do if there is an incident?
A: Sonatours makes every effort to keep your health and safety in mind. However, should an unforeseen incident occur please contact your tour manager/local guide/hotel reception for immediate assistance.
Q. Do you facilitate clients with disability?
A: Sonatours does not provide special tours for the disabled. Our coaches do not have wheelchair excess. It is possible to bring along a folding type wheelchair which may be kept in the baggage hold of the coach. The driver will load and unload the wheelchair from the coach for the passenger however they will need to be physically fit enough to be able to embark and disembark the coach on their own. On the tour it is also essential that a capable person is accompanying such a passenger on the tour to push their wheelchair.
Q. What happens if I have lost or left something in the hotel?
A: Kindly note that you are responsible for looking after your valuables and property when on vacation. If an item has been left in a hotel you will need to call the hotel and arrange with them directly for the return of your item, there might be charges involved.
A: You are advised not to carry unnecessary valuables and to be vigilant, as tourist spots are well known targets for pickpockets. In case of theft, you will need to advise your Tour Director immediately and report the theft to the police. This should provide you with a police report or crime reference number.
Q. Do I need travel insurance?
A: We strongly recommend you travel with Travel/Medical Insurance from your country of residence. Kindly ensure you get the correct insurance for the tour.
Q. Can Sonatours provide travel insurance?
A: There are various travel insurance providers in the market, however Sonatours does not provide Travel Insurance.