Q. How are rooms allocated?
A: Each hotel checks their bookings and room inventory in the morning and pre-assigned the rooms.
Sonatours have no control over room allocations.
Q. Can you guarantee rooms together?
A: Room allocation is done by the hotels. Rooms together only be requested but not guaranteed.
We also recommend that children or family members not sharing a room have separate luggage, as rooms cannot be guaranteed adjoining or nearby.
Q. What facilities are there in the room?
A: Facilities vary from Hotel to Hotel and include en-suite bathrooms, generally TV, safe box, telephone, mini bar, room service (use of some of the services are chargeable and to be settled by yourself at the time of checkout). Hotels may require your credit card to cover your extras or cash deposits.
A: Average hotel room sizes will be as per European Standards and varies from hotel to hotel and also within the same hotel.
Q. Will the room have walk in shower?
A: Not all hotel rooms have walking showers.
Q. Does my room have Tea & Coffee making facilities?
A: Please note that not all hotels provide tea/coffee in the room. If hot water is required, kindly request the hotel reception for assistance.
Q. Is smoking allowed in the hotels / rooms?
A: Most hotels do not allow smoking in the rooms. However, designated smoking areas are provided. Please check with the hotel reception.
Q. Is WIFI freely available?
A: Most hotels will have WIFI available in the public areas. Please check with hotel reception for WIFI information in the the rooms.
Q. Do all rooms have air-condition?
A: Most hotels in Europe do have air-conditioners or fans except places like Switzerland, Austria where hotels do not have such facilities.
Q. Will all hotels have lifts?
A: Most of the hotels in Europe will have lifts. However, at some places Heritage Hotels or resorts are used. In such cases lifts cannot be guaranteed.
Q. Pick up point - What time do I need to be at my point?
A: Coach Tour Pickup: It is imperative that you are at the pick-up point at least 15 minutes before the coach departure time. Also, for those who are arriving at the pick-up via taxi, we recommend that you book the taxi in advance .In the event that you miss the pick-up at the appointed time, you would need to get to the next destination on your itinerary at your expense. We will not be able to provide any refunds in any circumstances if you do not continue with the tour. Please see Europe pick up points at "Tab".
Q. What type of coach will I be travelling in?
A: We use the finest fleet of fuel-efficient coaches. Most coaches will have armrests & are fully air-conditioned or air-cooled – all with reclining seats.
Most coaches do come with emergency WC facilities. However, frequent comfort stops are been made for your convenience.
Q. Can I select my seats on the coach?
A: Yes, you have the option to select the seat number when making a booking with an additional cost and provided there is availability. You will have the opportunity to have a different seat as the coach will vary. However, the management reserves the right to change the seat numbers.
Q. What is the smoking and alcohol policy while travelling by coach?
A: There is a strict policy of “no smoking, no alcohol and no smelly food” on all our coaches. We do, however, make plenty of comfort stops.
Q. What are the luggage requirements on the Coach?
A: In the coach once you arrive at you first destination, maximum weight allowed for luggage of each passenger occupying a seat is 20 kg. Please make sure that you can carry your luggage from the coach to your rooms as porter service is not provided on the holidays.
A: It is advisable to put your name and address on each piece of luggage as many passengers have similar bags to avoid delays and confusion. Should there be any reasons your baggage or personal valuable is lost or stolen, you must report it to the tour guide, or in the absence of a tour guide to the local police or hotel. Sonatours cannot accept any responsibility for your personal belongings.